New Crowdsourcing Tools Invite Bus Rider Input on Accessibility to/from DART Bus Stops

Wilmington --

Whether it's a bus trip to/from work, shopping, or home, public transportation doesn't necessarily stop directly in front of a passenger's origin or destination. Barriers to riding transit may include "incomplete" streets that lack safe, connected, and well-maintained infrastructure for pedestrians, bicyclists, and persons with disabilities; some bus stops lack amenities such shelters or lighting. DART wants transit riders to provide input on their accessibility to and from a bus stop in Delaware. This is often described as the first mile/last mile transit experience.

The Institute for Public Administration (IPA) at the University of Delaware has collaborated with Delaware Transit Corporation (DTC) to test three map-based crowdsourcing tools on first mile/last mile bus stop accessibility.

Crowdsourcing involves the use of web and mobile-based applications (apps) to obtain information, insight, and knowledge from the public. DART bus riders are invited to use one of three online, map-based tools to share their first mile/last mile accessibility experience. All crowdsourcing tools are publicly available on the Mobility in Motion website (, and each are being piloted/promoted in specific counties in Delaware.

  • WikiMap - ; For New Castle County, DART riders can follow a step-by-step process upon hitting a "welcome" button and opening up "points." They can then simply select one of eight icons that represent categories of accessibility, answer brief questions, and click on a map "point" to provide comments and a photo (optional) of their accessibility experience at that location.

  • Geoform - ; Kent County - DART riders can select one of the eight icons that represent categories of accessibility, provide a comment on their accessibility experience, upload a photo (optional), and select the location of their bus stop.

  • GIS Crowdsource Story Map - ; tool is being piloted in Sussex County. The story map requires transit riders to snap and upload a photo related to their bus stop accessibility experience). Once the photo is uploaded, users can provide a title (related to the eight accessibility categories), locate their bus stop on the map, and describe their accessibility experience.

  • The three crowdsourcing tools are being tested as part of a statewide Mobility in Motion initiative. Public input and data will be gathered to identify public transit and human services transportation barriers, challenges, and gaps in services in Delaware. The information will be used to develop a Coordinated Public Transit-Human Services Transportation Plan, or "Coordinated Plan," for the State of Delaware. The Coordinated Plan will serve as a strategic framework for addressing the state's existing and future mobility needs. Information collected from the crowdsourcing tools will help to identify needed bus stop accessibility improvements related to pedestrian and bicycle infrastructure, ADA accessibility, connectivity,

All Delawareans (whether or not they ride transit) are invited to take the survey, which is available in both English ( and in Spanish ( To learn more about the Mobility in Motion initiative, please visit

The Institute for Public Administration (IPA) at the University of Delaware is facilitating outreach on behalf of DTC. For more information, please contact IPA policy scientists Marcia Scott ( or Julia O'Hanlon (